Your conditions of sale


The website is an electronic commerce site. It is published by O.D. FRANCHISING SA, a public limited company with its registered office at 7, Avenue des Celtes, 1040 Etterbeek (Belgium), registered in the Banque Carrefour des Entreprises company database, registration number 0468.353.810. It is hosted by Defimedia with its registered office at Parc Crealys, Rue Phocas Lejeune 32, 5032 Gembloux (Belgium).
These conditions of sale apply to all products, gift vouchers or promotional offers offered by O.D. FRANCHISING SA.
All orders for one or more products or gift vouchers imply the awareness and application of these general conditions, to the exclusion of any other conditions. Any different conditions can only be applied after written agreement from O.D FRANCHISING SA, the other conditions remaining fully applicable.
O.D. FRANCHISING SA reserves the right to change these conditions of sale at any time and without notice. However such changes will not apply to reservations and orders previously accepted and confirmed by the Customer.


All products, gift vouchers or promotional offers offered by O.D. FRANCHISING SA are described in as detailed and faithful manner as possible on the website.
The photographs, graphical representations and descriptions of products offered for sale are given for information purposes only and are not contractually binding on O.D. FRANCHISING SA.
Promotional offers are only valid on the basis of the period of validity of the offer concerned and while stocks last.
Products are intended for Customers' personal use without any direct relationship with their professional activity. Resellers interested in the products that are distributed by O.D. FRANCHISING SA, are invited to contact us using the following e-mail address:
Customers wishing to place an order should choose the different products that interest them. Customers must check the box located opposite the message "I declare that I have read and and accept the general conditions of sale in full and without reservation" indicating their acceptance before being able to choose the method of payment offered on the same page.
In the case of all orders placed on the website, written confirmation is sent by e-mail, fax or through the post listing the items ordered and specifying the exact amount invoiced, as well as the delivery method.
If no written confirmation is received from O.D. FRANCHISING SA, the sale may not be considered as being definitive.
O.D. FRANCHISING SA reserves the right to cancel orders for legitimate reasons.
At the time of ordering, all the information requested must be communicated to O.D. FRANCHISING SA.
Customers can request a free invoice as long as they supply their own contact details or the full details of their company. If information provided is wrong and such errors create additional costs for O.D. FRANCHISING SA, these costs may be charged to the Customer's account.
Validation of the purchase order constitutes an electronic signature which has the same value as a handwritten signature for the Parties.
If the products or services ordered are no longer available, O .D. FRANCHISING SA will inform the Customer as quickly as possible and offer him/her the option of cancelling his/her order without cost. An order placed on the Website may be cancelled by contacting customer service on +32.2 733 99 91 subject to the application of article 7 of these general conditions.


Gift vouchers:

  • cannot under any circumstances be exchanged in part or in whole for cash.
  • are the holder's responsibility completely, in particular if they are lost or stolen.
  • must be used during their period of validity. Beyond their expiry date, they cannot be subject to reimbursement and cannot be used.
  • gift vouchers cannot be changed, and cannot be exchanged for other services.


Orders must be paid for in advance by credit card (Visa, Mastercard, Eurocard, American Express, Paypal).
O.D. FRANCHISING SA reserves the right to suspend or cancel orders in case of non-payment of the full amount owed by the Customer.
Delivery of any new orders may be suspended should a delay occur in payment for a previous order, notwithstanding the provisions of these conditions.


Prices are shown in Euros including tax and are may vary during the year. Products ordered are invoiced at the price that is current when the order is recorded. They do not included despatch costs which are invoiced in addition to the price of the products purchased depending on the amount of the order. Despatch costs are shown after the order is confirmed by the Customer.


Products are delivered by TNT to the address given by the Purchaser on the purchase order.
Delivery will take place within an average period of 3 to 5 days as from receipt of the purchase order and according to the delivery method chosen. Delivery times are given for information purposes only. Delays may not under any circumstances give rise to the payment of damages by O .D. FRANCHISING SA.
Customs duties, in particular import or excise duties, that may be payable are in all cases the recipient's responsibility and cannot give rise to complaints to, or demands for compensation from, O .D. FRANCHISING SA.
As an exception to article 1583 of the Belgian Civil Code, O .D. FRANCHISING SA. remains the owner of goods sold up until the day when full payment of the price is received in terms of the principal sum and any late payment interest or damages.


All consumers have the right to cancel a purchase and receive reimbursement for its cost within 7 working days following the purchase, without having to provide any specific justification. This only applies to orders placed on the website (e-commerce).
In order to take advantage of this right, Customers must comply with the following conditions and instructions:

  • Products must be returned in perfect condition for resale, in their original state (packaging intact and unopened, with their accessories and instructions...), and accompanied by the invoice. Returns without the above mentioned form will not be accepted.
  • O.D. FRANCHISING SA accepts returns if they are made within a period of 14 calendar days as from the date O.D. FRANCHISING SA receives the order.
  • Parcels must be sent to the following address: O.D. FRANCHISING Retour e- commerce, Avenue des Celtes 7, 1040 Etterbeek, Belgium.
  • Carriage costs for returned parcels are the Purchaser's responsibility except where it is a matter of a non-compliant product or there has been an error with regard to the items delivered. In this case, return carriage costs will be reimbursed by O.D. FRANCHISING SA.

Where this option is exercised, Customers should return goods to O.D. FRANCHISING SA in their initial condition at their own risk and peril with a view to reimbursement for the goods.
Where this procedure and the deadlines given are not followed, customers may not make any complaints for non-conformity or evident defects affecting the products supplied, the products then being deemed to be in order and exempt from any evident defects.


O.D. FRANCHISING SA complies with the law on privacy and treats Customers' personal data with the greatest of care. This information permits O.D. FRANCHISING SA to offer customers the best service possible, to process orders in the best way and where required, keep customers informed of special offers and new products via an e-mail newsletter. Under no circumstances is Customers' personal data transferred or sold to third-parties.
Customers may at any time consult their personal data stored in O.D. FRANCHISING SA's file. If they want this data in O.D. FRANCHISING SA's file to be removed, they have the option of informing the company by e-mail or ordinary post.


O.D. FRANCHISING SA declines all responsibility with regard to harm, in the widest sense of the term, except where this harm is due to serious or deliberate misconduct on O .D. FRANCHISING SA's part. Should a misunderstanding arise, or a delay due to the use of the internet or any other means of communication in exchanges with Customers, O.D. FRANCHISING SA may under no circumstances be held liable, except where it is a matter of deliberate or serious misconduct for which O .D. FRANCHISING SA is responsible.
O.D. FRANCHISING SA may under no circumstances be held liable for any consequential losses that may be incurred due to the purchase of its products.
O.D. FRANCHISING SA declines all responsibility with regard to any interruption to the operation of the site or to "bugs" and/or any inaccuracies or omissions relating to the information available on this site.
O.D. FRANCHISING SA may not be held liable in the case of allergies or improper use of the products.


Disputes relating to the conclusion, validity, interpretation or performance of the contract are governed by Belgian law alone.
Should a dispute arise, the Courts and Tribunals of O .D. FRANCHISING SA's registered offices are competent.

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